Our main yearning is to guarantee the best possible service to all people who come to our Hostel to stay or make use of the Bar / Coffee Shop.
We always ensure the quality of the services we provide, and we also want to ensure that this quality is never affected by circumstances, uses or behaviors that are not dependent on us.
Internal regime regulations
Any official photo ID. Citizens from outside the EU only with a passport
It is essential for us to be able to guarantee the rest of the people who stay in our Albergue.
From 22: 00 to 07: 00 we ask for silence in all the interior facilities of the Albergue.
For the people who are housed, we do not set any hours of return at night. So if you want to access the bedroom after 22: 00, we ask you to scrupulously respect the rest of the other people who may be sleeping.
If you intend to get up in the morning before 7: 00 we also ask you to respect the rest of the other people who are staying. Avoid, as far as possible, taking a shower before that hour.
Your items will be safe in the bedroom because the access is exclusive for people who are housed. In the rest of the facilities we advise you not to neglect control of your belongings because we cannot be held responsible for robberies or subtractions in such cases
We know in advance that you are going to take care of the facilities and furniture but if there was any malfunction due to your inadequate use of the facilities, let us know as soon as possible and we will assess whether you should take care of the costs of its repair.
You have a locker for your own use. If you leave any element of your luggage outside the locker, avoid the places of passage. It's very important that you never leave your backpack or your bags on top of the beds.
You have space to leave in a shared closet located in the bedroom. Please don't ever lie in bed with shoes.
No, for that purpose you have the coffee shop and our outside terrace.
No. We ask you to respect the order and distribution of all goods and goods. We also ask you not to take out any elements of the hostel without our prior authorization.
For your job, but always in the cafeteria space.
- In the face of any inconvenience or disrespectful act caused to the customers or staff of the Albergue.
- When we are full with the maximum capacity we have: 8 people in the accommodation and 25 people in the Bar / Cafeteria.
- When our closing hours are over.
- When situations of a violent or aggressive nature occur.
- Where there is a lack of personal hygiene, or where it is not properly dressed or calmed in the common places.
- When drugs are used at the establishment or symptoms of having been used are shown.
- When signs or obvious behaviour of drunkenness are shown.
- When malintended damage occurs in the facilities.
- When they are generated, scandals or buzz, especially in the face of complaints from other users who are disturbed by their tranquility and privacy.
- We also reserve the right to be able to prevent access and / or stay in our establishment of persons who have previously failed to comply with the provisions of these Rules of Internal Law.
- We also reserve the possibility, if necessary, of seeking the help of the Security Forces and Corps.
Making rational use of energy through the usual measures:
- Turn off the lights when they are not needed,
- Close windows to avoid heat leaks
- Close the taps well and do not shed water unnecessarily,
- Notify us of any malfunction you can observe and that represents a misuse of energy.
You have at your disposal:
- A book of visits
- Claims sheets
- Through the Google Maps reviews